Last Updated: February 23, 2026
Welcome to CABZ. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our mobile application and services in Croatia.
The entity responsible for your data (the "Controller") is:
MUŠKAT d.o.o.
Address: 85. ulica 45/1, Blato, Croatia
OIB (Tax ID): 42384674628
Registration Number: 00806188
Email: support@cabz.app
Phone: +385 91 764 6729
We collect data to provide a safe and efficient ride-booking experience.
We collect GPS data to facilitate pickups and track ride progress.
Under GDPR, we process your data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Connecting passengers with drivers and providing transportation services | Contract performance (Art. 6(1)(b) GDPR) |
| Collecting and processing location data | Contract performance and legitimate interest (Art. 6(1)(b) and (f) GDPR) |
| Processing payments | Contract performance (Art. 6(1)(b) GDPR) |
| Communicating with users and providing customer support | Contract performance and legitimate interest (Art. 6(1)(b) and (f) GDPR) |
| Improving service quality and app development | Legitimate interest (Art. 6(1)(f) GDPR) |
| Fulfilling legal obligations (e.g., accounting, taxes) | Legal obligation (Art. 6(1)(c) GDPR) |
| Marketing and promotions (only with consent) | Consent (Art. 6(1)(a) GDPR) |
| Ensuring security and preventing fraud | Legitimate interest (Art. 6(1)(f) GDPR) |
We share your data only in the following cases:
We do not sell your personal data to third parties for marketing purposes.
Under GDPR, you have the following rights:
Data Deletion: You can delete all your data by deleting your account through the application settings or by contacting us at support@cabz.app. Upon your request, all your personal data will be permanently deleted from our systems, except where we are required to retain certain information by law (e.g., accounting records).
To exercise any of your rights, please contact us at support@cabz.app. We will respond to your request within one month (this period may be extended by two additional months for complex requests). We may ask you to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority in your country or the Croatian Data Protection Agency.
We retain your data only as long as necessary for:
After the retention period expires, we securely delete or anonymize the data.
We implement appropriate technical and organizational measures to protect your data:
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
In the event of a data breach that may affect your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and in any event within 72 hours of becoming aware of the breach, where feasible.
Your data is primarily processed and stored within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as:
We may use automated processing, including profiling, for the following purposes:
You have the right to object to automated decision-making that produces legal effects or significantly affects you. You can request human intervention, express your point of view, and contest the decision. To exercise this right, contact us at support@cabz.app.
Our application uses cookies and similar technologies for:
You can manage cookie settings in your device settings. Note that disabling certain cookies may affect app functionality.
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
We use the following types of third-party services:
We reserve the right to update this Privacy Policy. We will notify you of significant changes via the app or email. We recommend reviewing this policy regularly.
Our service is not intended for persons under 16 years of age. We do not knowingly collect personal data of children without parental or guardian consent. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete such information promptly.
Location data is essential for our service. We collect precise location data:
Background Location Access: Drivers may need to enable background location access to receive ride requests while the app is in the background. This is necessary for the app to function properly. You can disable background location access in your device settings, but this may limit app functionality.
We do not track your location when you are not using the app for ride-related purposes (except for drivers who are online and available).
Ratings and reviews help maintain service quality and safety. When you rate a driver or passenger:
You can request removal of your ratings or reviews by contacting us at support@cabz.app.
By using our application and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
You may withdraw your consent at any time by:
Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. However, withdrawing consent may affect your ability to use certain features of our service.
If you have questions about data protection or wish to contact our Data Protection Officer, please email us at support@cabz.app with "Data Protection" in the subject line.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@cabz.app
Phone: +385 91 764 6729
Address: MUŠKAT d.o.o., 85. ulica 45/1, Blato, Croatia
Data Protection Agency:
To file a complaint, you can contact the Personal Data Protection Agency:
Address: Selska cesta 136, 10000 Zagreb, Croatia
Email: azop@azop.hr
Web: www.azop.hr